Do you offer free estimates?
Yes we do and no appointments are necessary.  Just stop on in and we will be happy to write your estimate while you wait.

If I come and you just need to fix something quick, do you have a waiting room?
Yes, our waiting room is very clean and comfortable.  We have a TV for you to watch, magazines to browse or you can view our photomontage wall.

What if I need a loaner car?
Jim's Body Shop has a fleet of new model Taurus cars for your use when your vehicle is in our shop for collision repair.

What is the charge for a loaner car?
All loaners are free of charge for you.  We will bill your insurance company for their use if you carry that coverage.  If not, there will be no charge to you.  All we ask is that you return it with the same amount of gas that you left with and in the same condition.  For us, satisfying our customers is the most important goal.

If I need a loaner on a weekend or after normal business hours is that possible?
Yes, Jim has an emergency number that you will have access to as our customer and if something comes up and you need a loaner, you can call and we will help you out.

What if I don't need a loner but want  to drop off my car and need a ride home?
Don't worry; someone form our staff can give you a ride back home, just ask.

Do I have to take my car to the shop my insurance company tells me to?
No, where you take your car is your choice, we are here to help you make the right one.  Your insurance company cannot require you to go to a particular shop.

My car was damaged in the middle of the night.  Could I have it towed to your shop then?
Of course, our shop is accessible 24 hours a day by the towing companies.  Your car will be kept in a gated secure lot, out of sight until we arrive in the morning.

Do I need to get more than one estimate?
You are not required by law to obtain more than one estimate.

Why are there differences in more than one estimate?
Differences in repair estimates are common.  A lower estimate may not include all necessary work.  If you are not sure why one estimate is different from another you have already received, please ask.  We will do our best to figure out where a difference may have occurred.

Will I need to contact my insurance company or will you?
We will help you get your claim settled in a quick, timely manner.  We are working for you and with you.  You will make the initial contact with your insurance carrier, let them know where your car will be repaired and we can take it from there.

What if an adjuster wants to look at my car before it gets repaired?
Some insurance companies may want to look at your car before you have it repaired.  You may leave your car at our shop and ask that the insurance company inspect the car here.

What other services do you offer?
We are a full service body shop.  All major bodywork will be done in our shop including any framework, painting and all aspects of the collision repair.  We may take your car out of the shop for front-end alignments but you will know who has done the work on your car.  We work closely with professionals in the areas that we do not cover in house.  Rest assured that only certified professionals will be working on your car while it is in our care.

As a member of the business community, we adhere to a Code of Ethics, our pledge to you of honesty, integrity, safety, and craftsmanship.  If you have questions, please ask us.  Our trained professionals are ready and willing to help you in any way we can.